These are some of the questions you will need to answer as you prepare a strategy for managing change.

• What is being changed and the scope of the change?
• How many people will be impacted?
• Who is being impacted?
• Are people being impacted the same or are they experiencing the change differently?
• What processes, systems, job roles, etc.)?
• What is the time frame for the change?

What is the perceived need for this change among employees and managers? How have past changes been managed?

• Is there a shared vision for the organisation?
• How much change is going on right now?

A single change, such as the deployment of a web-based expense reporting program, will impact different groups uniquely:

• Employees who do not have expenses to report will not be impacted at all.
• Staff who travel once a quarter may be only slightly impacted.
• Associates who are on the road all the time will be more impacted, although filing expenses is only a portion of their day-to-day work.
• Those in accounting who manage expense reporting will be heavily impacted, as their jobs will be completely altered